Standard Repairs or Emergency Service

While spare parts are available for many of our products, the precision assembly required is recommended to be done by trained personnel. DieQua Corporation offers complete repair services for most of the products we offer.

If an industrial gearbox is damaged or has failed during operation, DieQua offers a full range of repair services, including a full failure analysis if requested. For a nominal fee, DieQua will evaluate the returned gearbox and provide a repair cost, including all parts and labor, and the cost of a new box for comparison. If you should choose to repair the box or replace it, the evaluation fee is credited. While standard repairs may take a few weeks, emergency services are always available.

If you are interested to go deeper into the reason for the failure, for an additional fee, DieQua offers an in-depth failure analysis where all the major components are disassembled, inspected, and photographed. A report is generated with photos and our opinion is rendered as to the failure mode. This more in-depth analysis allows the design engineer to make corrections to the machine design, to enhance product life and machine performance.

Before returning any products, we request that you call your Sales Support Representative to discuss the problem and receive an RMA number. Documentation will be created and your return will be processed promptly upon receipt.

Sales Support Contact Number: 630-980-1133

All products should be packed securely with connecting components removed. Freight should be prepaid and the RMA number prominently displayed. A representative will call you, after evaluation is complete, to discuss the proper course of action.